THE EXPERIENCE COMPANY
PEOPLE & BUSINESS TRANSFORMATION AND OUTSOURCING SOLUTIONS FOR THE DIGITAL ECONOMY
Built in Malaysia. Built for the Experience Economy
Who We Are
The Brandt Group is a Malaysian-headquartered group of companies specialising in People and Business Transformation, Customer Experience, and Outsourcing Solutions for the Digital Economy.Founded in 2004, the Group has grown from a single consulting practice into a multi-entity organisation delivering integrated services across business process outsourcing, HR solutions, training and learning, technology-enabled customer experience, and management consulting — serving some of Malaysia's and the region's most demanding organisations across financial services, telecommunications, energy, eCommerce, green mobility, and the public sector.
We are The Experience Company.
Everything we do is built around one conviction: when you get the experience right — for your customers, your people, and your operations — the results follow.
OUR COMPANIES
The Brandt Group comprises four operating entities, each with a distinct focus and mandate, unified by shared values, shared leadership, and a shared commitment to delivering business impact through people and operational excellence.
BRANDT BUSINESS SERVICES & BRANDT INTERNATIONAL
BPO, CX Managed Services & HR Outsourcing
The Group's primary delivery and managed services entity. Brandt Business Services operates managed contact centres, HR outsourcing programmes, and recruitment process outsourcing (RPO) solutions for clients across Malaysia and Southeast Asia.
Handling over 18,000 customer interactions daily and more than 5 million per year, Brandt Business Services is trusted by organisations where customer experience is mission-critical — including MAS-regulated digital banks, a leading EV Charge Point Operator, one of Malaysia's largest telcos (17+ year engagement), a leading Southeast Asian eCommerce platform, and a major Malaysian oil & gas group.
Brandt Business Services holds ISO 27001 certification and Malaysia Digital Status — credentials that meet the stringent requirements of financial services regulators and enterprise procurement standards.
BRANDT BUSINESS SERVICES
BPO, HR & Professional Services Delivery Site
The Group's newest and most strategically significant investment. Brandt Sarawak is a purpose-built delivery operation in Kuching, Sarawak — designed to serve both Sarawak-based businesses and national or regional organisations seeking a high-quality, cost-competitive alternative delivery site.
Brandt Sarawak was established in deliberate alignment with Sarawak's Post-COVID Development Strategy 2030 (PCDS 2030) and the state government's ambition to develop Sarawak as a leading digital economy hub in Southeast Asia.
The Sarawak operation draws on the state's exceptional multi-lingual talent pool — with strong English, Bahasa Malaysia, and Mandarin proficiency — and offers contact centre, HR outsourcing, training, and consulting services to businesses across the state and beyond.
OUr Values
The Brandt Group is guided by four core values that have shaped the way we work since 2004:
Integrity — We do what we say we will do. Our relationships are built on trust, transparency, and accountability.
Strive for Excellence — Good enough is never our standard. We pursue continuous improvement in everything we deliver, for every client, at every level.
Spirit of Adventure — We embrace complexity, welcome new challenges, and approach every engagement with curiosity and commitment. Growth — for our clients and ourselves — requires courage.
Respect for Diversity — Our strength comes from our people. We build teams that reflect the rich diversity of Malaysia and the region, and we create environments where everyone can perform at their best.
Our Track Record
- Founded in 2004 — over two decades of continuous operation in Malaysia
- 15,000+ customer interactions daily across all delivery sites
- Longest client relationship: 17+ years — spanning BPO, HRO, training, and recruitment
- ISO 27001 certified — meeting international information security standards
- Malaysia Digital Status — recognised contributor to Malaysia’s digital economy
- SSON Award winner — recognised for shared services and outsourcing excellence
- Frost & Sullivan recognition — cited for innovative business process consulting and people management solutions
- HRDC registered training provider — 20+ certified programmes, fully claimable
Our Reach
The Brandt Group operates from delivery sites across Malaysia, with capability to serve regional clients across Southeast Asia:
- Petaling Jaya, Selangor — Group headquarters and dual primary BPO/HRO delivery site
- Kuching, Sarawak — Brandt Sarawak delivery and professional services hub
- Regional — Offshore and virtual delivery capability supporting clients in Singapore, Thailand, Indonesia, and beyond
Why Brandt
Businesses choose Brandt Group we offer something most providers cannot: the full spectrum of people and business transformation capability under one roof, delivered by practitioners who have operated inside the functions they serve.
We are not a staffing company that added training. We are not a training company that added recruitment. We are an integrated group that has built each capability with deliberate depth — and the ability to deploy them together creates a compounding effect that drives outcomes our clients cannot easily replicate elsewhere.
Our consulting heritage means every managed service engagement starts with strategy. Our training capability means every team we build continues to improve. Our HR expertise means our people are the right people — well selected, well supported, and well developed.
That is the Brandt Group difference.
Get IN touch
For enquiries about the Brandt Group, partnerships, or investment opportunities, contact our headquarters team.
Brandt Business Services Sdn Bhd 16th Floor, CP Tower, 11 Jalan 16/11 Pusat Perdagangan Phileo Damansara 46350 Petaling Jaya, Selangor, Malaysia
hello@brandtbiz.com | brandtbiz.com | brandtsarawak.com
ISO 27001 Certified | Malaysia Digital Status | HRDC Registered Provider
